Delivery is a huge part of their business and Eyal is constantly looking for ways to improve this arm of the business. For them, Sauce fills a huge need of both expertise and time. In fact Eyal admits, “Without the support and the side by side help [that Sauce provides] with every problem and every difficulty, I don’t think I would even do delivery.” Since working with Sauce, the restaurant’s direct delivery orders have gone up over 70%.
Host Chris Romain explains that working with the third party delivery companies has been a huge struggle. Executing refunds, upcharges, contacting customers, etc. were all a huge challenge to manage in-house. However, when Sauce came on board, “a lot of those headaches started to diminish,” he says.
Launching with Sauce was quick and efficient. Within 24-48 hours, their menu was uploaded online, and they were ready to go! A huge plus for 19 Cleveland is the customer data they receive working with Sauce. With their customer information in hand they are able to contact customers directly for customer service needs, to send promotions, marketing collateral, specials, etc.
Sauce has helped 19 Cleveland streamline and grow their delivery operations in a huge way. “I would recommend [Sauce] to any restaurant. It needs to go global!” says Chris.
